Canadian Mental Health Association

Volunteering involved an initial 63 hours of intensive training in communication skills, knowledge of community resources, suicide awareness and prevention, crisis intervention, and bereavement..

"People call the Distress Line when they need someone to listen. Our callers may be experiencing crisis or distress for a number of reasons: relationship troubles, mental health concerns and financial issues are examples of things that our callers typically reach out about. Some of our callers may be at a point where they are experiencing suicidal thoughts or are trying to cope with an abusive or violent situation. No matter what type of issue a person is dealing with, the Distress Line is here to listen 24 hours a day, 7 days a week, and 365 days of the year. " - CMHA